Returns, Refunds & Cancellation Policy

Vessel Financial Analytics ApS provides digital subscription-based services consisting of: — Online access to research publications, analytical reports, market data commentary and editorial content through our website. — Downloadable PDF research reports available to Professional and Institutional subscribers. — Email newsletters and research alerts delivered electronically. Our products are entirely digital in nature. We do not sell physical goods or tangible products. This policy governs refunds and cancellations for all our digital services.

2.1 Under the Danish Consumer Contracts Act (Forbrugeraftaleloven, Consolidated Act No. 1457 of 17 December 2019), and EU Consumer Rights Directive 2011/83/EU, consumers (private individuals not acting in a professional capacity) who purchase a subscription online have a standard 14-day right of withdrawal from the date the contract is concluded, without providing any reason. 2.2 However, by explicitly accepting our Terms of Use during the checkout process and requesting immediate access to our digital content, you acknowledge and agree that performance of the service begins immediately upon purchase. In accordance with Article 16(m) of the Consumer Rights Directive and § 19(1) of Forbrugeraftaleloven, your right of withdrawal expires once you have received and begun accessing the digital content/service, provided you have given your prior express consent and acknowledged the loss of the withdrawal right. 2.3 If you have NOT yet accessed any subscriber content following purchase (e.g. you purchased a subscription but have not logged in or downloaded any content), you retain the full 14-day right of withdrawal. To exercise this right, contact us at support@vessel-analytics.dk within 14 days of your purchase date, stating your name, order number and a clear statement of withdrawal. We will process your cancellation and refund within 14 calendar days. 2.4 For business customers (erhvervskunder), the right of withdrawal does not apply.

3.1 You may cancel your subscription at any time via your account settings or by contacting us at support@vessel-analytics.dk. 3.2 Cancellation is effective at the end of the current paid billing period (monthly or annual). You will retain access to your subscriber content until the end of the period for which you have paid. 3.3 We do not provide prorated refunds for mid-period cancellations, except where: — A billing error has occurred. — A technical fault on our part has prevented access to the service for a material period (more than 3 consecutive business days). — A material change to our service terms or features triggers your cancellation under clause 4 below. 3.4 For annual subscribers who cancel within 30 days of their annual renewal date (and have not accessed subscriber content in the new annual period), we will provide a full refund of the annual renewal charge upon request.

4.1 If we materially reduce the content or features of your subscription plan and you wish to cancel as a result, you are entitled to a prorated refund for the unused portion of your subscription period. "Material reduction" means a reduction in core research coverage (e.g. removal of asset class coverage you were using) or a reduction in report publication frequency below the levels described at the time of your purchase. 4.2 We will provide a minimum of 30 days notice before any material changes to subscription features. If you notify us of your cancellation within this notice period, you will receive a full prorated refund.

5.1 Approved refunds are processed to the original payment method within 14 calendar days of our confirmation of the refund. 5.2 Refunds are made in Danish kroner (DKK) or the original currency of the transaction. 5.3 We do not charge any administrative fee for processing refunds. 5.4 Transaction fees charged by your bank or card provider in connection with the original payment may not be recoverable and are beyond our control. 5.5 To request a refund, email support@vessel-analytics.dk with: your full name, account email address, order number, date of purchase, and reason for the refund request.

6.1 We provide subscriber support via email at support@vessel-analytics.dk and by telephone at +45 32 87 45 19, Monday to Friday 09:00–17:00 Copenhagen time (CET/CEST). 6.2 We aim to acknowledge all support requests within 1 business day and resolve standard queries within 3 business days. 6.3 Technical issues affecting your access to subscriber content will be prioritised and resolved within 2 business days where possible. 6.4 If a publication we have committed to (e.g. a quarterly report due within a subscription period) is significantly delayed beyond its scheduled release date due to circumstances within our control, we will notify you by email and, upon request, extend your subscription by a corresponding period at no charge.

7.1 We take customer complaints seriously. Formal complaints should be submitted in writing to support@vessel-analytics.dk or by post to our registered address. We will acknowledge complaints within 5 business days and aim to provide a substantive resolution within 20 business days. 7.2 If you are a consumer and are not satisfied with our handling of a complaint, you may refer the matter to: — Forbrugerklagenævnet (Danish Consumer Complaints Board): www.forbrug.dk (for disputes of DKK 1,100–100,000). — European Commission Online Dispute Resolution Platform: https://ec.europa.eu/consumers/odr — Konkurrence- og Forbrugerstyrelsen (Danish Competition and Consumer Authority): www.kfst.dk 7.3 Danish law and the jurisdiction of Danish courts applies to consumer disputes under these terms.

All prices for subscriptions include Danish VAT (moms) at the current applicable rate of 25%. VAT is calculated and displayed during checkout. Business customers in other EU member states with a valid VAT registration number may apply for B2B invoicing with reverse charge VAT. Contact billing@vessel-analytics.dk for B2B invoicing arrangements.

Contact Support Call: +45 32 87 45 19